792 views
New Reviewer
0 comments

Beware when approached by this company for a “free” estimate. A pre-salesperson coming door-to-door finally convinced us to schedule for the same day, with a 3 hour notice.

Not much time to do any research. We were clear we did not have a lot of time, and assured it would be quick. When at 7 pm sharp the actual salesman came, he was professional, polite, informative and enthusiastic. The presentation and window measurements took a least 3 hours.

Even with my better-than-average knowledge of home improvement costs, I was convinced by the well-produced presentation and clever psychological manipulation that their vinyl windows were far superior to anything anyone else sold anywhere. We were finally presented a price of over $34,000 for 17 double-hung windows, two bays, a plant window and a patio door. My initial reaction was that that was extremely high, and though I asked for an itemization, I never received it, I was just distracted with more numbers and financing options, and guaranteed that no one could beat their prices (they showed some supposed similar invoices from competitors). There was a “today only” option of financing for $422 a month at 9.9% interest for 12 years (that comes to $60,000 in the end!).

But the “if we have to come back” price was over $900 a month at 19% financing. This seemed very distasteful, but the explanation seemed logical that the way they can save you money is by not spending a lot of time on estimates. We eventually reluctantly agreed to sign a contract, honestly mostly because the salesperson was so nice, the product seemed great, it was 11 pm and I was exhausted, I thought we could pay off the terrible loan in a year or so with a home equity loan, and there was a three-day cancellation allowance. The next day when more alert, I began to have some regrets that the price was exorbitant.

I quickly scheduled some additional estimates with some local reputable companies. Even companies Power claims to be cheaper than gave me better prices on comparable products. We made the decision to instead go with a local company who offered me a price of $26,000 for all windows mentioned above plus an additional bay window, all in composite, a far superior material to the vinyl Power was offering. We contacted Power well with in their 3-day cancellation policy.

There is no way to directly contact the salesperson, you get directed to a “cancellation department.” A “cancellation specialist” was sent out because they said we needed to sign additional cancellation documents to the ones we faxed in. We took time off work for this. This person turned out to be an aggressive sales manager. In having us answer some survey questions, it was obvious his goal was to throw his salesperson under the bus, but we insisted he was great, it was that we decided we could not afford it, trying to avoid conflict.

He said they never get cancellations ever, so it must be something the salesperson did. He then launched into a line of questioning about our finances, wanting to know why we could afford it one day but not the next. His frustration quickly turned to anger when he was not getting the answers he wanted. He implied we were crazy or negligent for not proceeding because our windows are so bad.

He insisted we should just do some now. My husband stopped him, said we were done, said this pushy behavior is exactly why we don’t want to use the company, and he blurted “even if I could save you tens of thousands of dollars you would not go with us?!” (the job was only tens of thousands to begin with...). At this point my husband told him to get out of our house.

He shouted at us on the way out that he might have to fire the salesperson for selling us a job on a house that was in my parents’ name (he got permission from someone and it shouldn’t matter anyway), implying it was our fault. Turns out, there was no paperwork to sign...The estimate might have been free, but the aggravation definitely was not.

Reason of review: Pricing issue.

Power Home Remodeling Group Cons: Too pushy sales, Rudeness, Arrogance.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Power Home Remodeling Group Reviews

  1. 103 reviews
  2. 18 reviews
  3. 9 reviews
  4. 4 reviews
  5. 16 reviews
Power Home Remodeling Group reviews