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We are casually looking for a new roof. We've had a couple people offer to give us an estimate, which they would climb on our roof and within about 15 minutes give us an estimate and some brief info.

I had some Power solicitors stop by two weeks ago and offer to give an estimate, but they couldn't that day, so I rescheduled for the following. They insisted, as did the person confirming on the phone, the person reminding me about the appointment, and the people who came to estimate it, that my wife HAD to be there. I mentioned to each of them that my wife lets me make all the decisions and really is disinterested in learning about the roof or deciding on it, but I still made sure she would be there. On the day of the appointment which was scheduled at 5, one guy came to the house and said his partner is running about 15-20 minutes behind.

So I sat and talked with the gentleman about random things. When his partner showed up, he was friendly, but essentially wanted to ask the same irrelevant questions that his partner had asked. About 45 minutes into everything, I had to break the conversation and ask to get started. They eventually got setup and brought out powerpoints on an iPad.

At this time my wife came home and they immediately bombarded her with several questions irrelevant to roofing as soon as she walked in. When she joined the discussion which had yet to officially start, we sat through an analogy ridden, tangential speech about the history of the company, why Power was number one, information on roofing in America, the company's ranking, and a charity that they support. Still nothing had yet to be discussed regarding the roof and it was now 6:30 and we had started to tell them that we were simply looking for an estimate, yet the two men continued with their script. My wife politely left, much to the behest of the two gentleman.

The two men said its so very important she is here, but she was tired, hungry, and had work to do. I continued to listen to their speech and eventually in the dark of night with flashlights they looked at the roof. They told me I had characteristics of an old roof due to a snow mound that had built, yet the houses on my street with newly placed roofs had the same issue. They demanded to go into my attic, which I obliged, hoping to get this closer to my simple estimation request.

After everything, they told me what several other roofers said, which was I don't need a new roof yet, though their estimate placed the need to replace much earlier than everyone else. We sat back down and they told me they really needed my wife and asked several times and I said she was not interested. They told me instead of a new roof, they could line my attic with essentially aluminum foil. They brought in a large box with light bulbs and had me conduct a science experiment, taking temperatures and timed intervals, even though I already knew the outcome.

I told them needed the estimate and I needed it at this moment, as it was now an approaching two hours. I brought my wife down and she was very upset. I couldn't believe the two guys proceeded to tell my wife everything I just sat through for an hour, effectively wasting both our time. My wife (and I) who still hadn't eaten dinner since we were in the kitchen, essentially asked the two guys to stop giving analogies, told them she felt like a prisoner in our own house, told them they really didn't need her there, and that they were stalling for whatever reason.

I've never seen my wife so upset as she left. They told me they could give me an estimate and I was shocked, the aluminum foil in the attic would cost $10,500, HALF THE COST of a new roof!? I couldn't believe I waited this long and for something that would barely lower my heating bills and barely prolong my roof, this was absurd. Immediately, the gave an analogy about its a new sub and cut $1,500 off the price.

Without me doing any negotiation, they said they felt bad they upset my wife and would give me the attic for $7,000. I politely said I'd think about it. They asked where a good place to eat was, which I thought was friendly discourse as they were leaving. It was merely just another tactic to *** me into this company.

He said they would eat dinner at the place I recommended, but they could comeback after and we could let them know if we will choose them. I told them I couldn't believe the nerve that after my wife (and I) are visibly upset and annoyed, they would tell me I HAD to make a decision on the spot. I will NEVER choose this company and if I hear anyone thinking about Power Remodeling, I will tell them to definitely not. We are laid back people, but our generosity has never been tested this much.

I'm so disappointed. This whole "estimate" took more than an hour and a half of our lives that we will never get back.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Power Home Remodeling Group Cons: Sales tactics, Arrogance, Sales tactic, Harassing calls.

Location: Macomb, Michigan

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Guest

Thank you so much for your review. I got the *** out of my house just before salesman arrived. Sorry you lost those hours of your life, but you saved many of us ours!

Guest

I cancelled my appt after read yours and other comments. Thank you for not putting me thru all that grief.

Guest
reply icon Replying to comment of Guest-952141

We too had them do the same thing but about Window replacements .... 4 1/2 hours later and a 39,000 estimate if we signed tonight .... NO Thank You

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