348 Power Home Remodeling Group Reviews | powerhrg.com @ PissedConsumer

DrJim

DrJim |

Philadelphia, Pennsylvania

BUYER BEWARE! This company does not honor its warranty.

Aug 23, 2023

2.6

Over the years we have relied on the Power Home Remodeling Group to replace 25 of our old, casement windows with newer, sealed windows and screens. We chose Power based on their lifetime warranty (95% satisfaction per their website) and their many positive reviews. The window quality also seemed excellent. It became apparent within a few years that many of their windows were poorly sealed. Moisture appeared between the panes, allowing a greenish mold or algae to form, clouding the view out. In May of 2022 i.e. 15 months ago a warranty inspector finally came, and approved the need to replace at least 12 of those windows. He did explain that due to supply-chain issues, it might be a year (thats 12 months) till the warranty completions. But that was the last we ever heard from them. Power Home Remodeling never took any initiative to update us. Now its fifteen months -- 15! since that warranty inspection. Thats plenty long enough, and our patience has run out. So, I finally took the initiative to reach out to Power to get some action. Power Home Remodeling Group makes it impossible to reach their top management and dealing with their customer service felt like little more than a run-around. I finally got a call from someone in their warranty department who wanted to give me an update. I dont want an update! I want action. I want the warranty work to be done! Now! Once we were happy to recommend Power Home Remodeling Group on the basis of their front end performance. But once they have your money, they dont stand behind their product. BUYER BEWARE!

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User's recommendation: BUYER BEWARE! Once the install is done and they have your money, they forget about you!

1 comment

Guest-2424946

Nov 09, 2023

UPDATE 11/9/2023 It’s a pleasure, once again, to breakfast at our kitchen table overlooking our garden and the birds at our feeders gazing through the crystal clear replacement windows recently installed by Power Home Remodeling group’s warranty service department! And I’m happy to report that the same could be said for all twelve windows that had to be replaced under warranty.

It’s true that In August, after a 15 month wait for service, I had to complain to their CEO level executives to get action. But I want to acknowledge that I got a very prompt and apologetic reply from their VP for Customer Support, Beth Mowery.

Explaining, but not excusing, the long delay for warranty action, she took charge of expediting and personally oversaw the replacement installation. Shakespeare wrote, “All’s Well That Ends Well.” Well … I may not be happy that it took 15 months, but “all’s well that ends well.” So my thanks to Beth Mowery and the installation technicians of Power Home Remodeling.

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Robert S Afb

Resolved: Ilegal Installation

Sep 22, 2023

2.2

Updated by user Oct 08, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 22, 2023

Installed new roof shingles with no permit from town building dept. I hired Power to replace the worn out shingles on my roof, They said they would take care of permits with the town building dept. 2 years later I needed a permit for install of a generator and propane gas system.The town will not issue me any more permits since Power Home Remodeling never completed the permit requirements for the roof replacement which is now considered an ileagal installation that is not compliant with town building codes. If I have to have the entire job re done to comply with local codes I will contact a lawyer and file suit against Power Home Remodeling.make sure the contractor you choose is licensed for your locality and insured. Have them furnish you with a printed copy of the permit for the work to be done including the permit number.

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Pros:

Quality materials used

Cons:

Overpriced
Sales people very pushy

Preferred solution: Get proper permit from the town and / or replace roof to comply with local codes.

Michael A Cpk

Worst company that doesn’t honor warranty.

May 05, 2023

A smooth talking sale man approached me in BJs and convinced me to replace all my windows . I financed the project and had it done . $22 thousand later and a few months after they were installed we notices spots on our large bay window. We called and reported the problem . We were told the seal was damaged and mold was forming inside the glass. Power window told us it would take a year to get a new window . I was beyond pissed .They said they were having problems with the supplier and there nothing we can do . Little while after that we noticed two more windows with mold . This time they told us they would send us the replacement wndows . Of course that never happened . Now more than a year later and many phones calls we still have to look through mold spotted windows . . I dont care what their problem is with the supplier , they should still honor their warranty in a timely manner . I need to keep my blind down all the time and its extremely embarrassing when we have company . Im ready to seek legal advice.

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Cons:

Not trustworthy company

Preferred solution: Replace damaged windows

User's recommendation: Don’t use them !

Lara S Yqy

Poor Warrenty Service

Nov 19, 2023

2.0

I had my gutters, windows, roof and siding installed by Power Windows. The install was wonderful, the follow up on warrenties not too great. I reported a window that a contractor wanted to replace because the seal was broken. Told him no, it had a life time warranty. I called and two years later, half the window was finally replaced. In the meantime one of the door to door salesmen informed me that I needed new windows, I told him they were probably just dirty but he insisted the seals were broken, I said that's funny they are your windows, He told me to report them, When called to set up install for the bathroom window replacement I told them I needed the other windows checked based on their saleman's observations. 23 out of 24 windows have a broken seal, the only window with no damage is an interior window between the family room and enclosed back porch, no exposure to weather. I was told that 3 of the windows will not be covered because they were reframed when I had to replace an exterior wall, They were touched by another contactor so the warranty is void on them. 23 out of 24 windows have issues, I think that is pretty good indication the issue is the windows not something the other contractor did. The 20 windows will take 6 to 9 months to come in, I also have a piece of siding coming down, I had to set up an appointment for that. It will be March (this is November) before that can be fixed. It is blowing in the wind and the side of my house is exposed, How much more damage is going to be done over the winter before that siding is fixed? I am not happy and will no longer be recommending Power Homes to people. I should not have to fight or wait extended periods of time for my warranty work to be done,

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Pros:

Good up front work

Cons:

Higher price than others
Long turn around time on warranty work
Look for excuses not to honor warrenty

Preferred solution: My Warrenty honored

User's recommendation: Life Tiime Warrenties are only good if they are honored, don't pay higher costs for Warrenties that will not be honored

1 comment

Guest-2431555

Nov 20, 2023

Power homes called me today, said there was a misunderstanding between the guy who was here and me. The windows that were reframed are still covered but the workmanship portion of the warranty is void since the other contractor reframed them.

That is understandable to me.

My siding repair has been moved up to January since there was a cancellation. If they have an opening sooner they will contact me and if the condition worsens, I am to contact them.

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Anonymous

Guest-4957654

Scarsdale, New York

Bad business practices

Aug 15, 2023

Very pushy salesman who rushed through his presentation. I did sign the contract and quickly found out that there was very little time to review the contract. Be very weary of the content and wording of the contract. Many loopholes. I had many calls with questions about the project and was treated with disrespect, repeatedly interrupted and spoken over. I was asked for payment before the work was completed. When I said Id wait the salesmen kept giving me multiple ways of paying that dayThis is the most unprofessional company I ever dealt with. I would never recommend Power Home Remodeling to anyone.

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User's recommendation: This is a pushy company with very shady business practices.

Joann H Irr |

Deptford, New Jersey

Gave a 1 only because that's the lowest choice I would rate it 5 below 0 wouldn't even recommend to enemies. Over 2 now we've been fighting to get our bay window repaired leaking molding and sagging.

Mar 29, 2023

1.0

Bad service they DON'T fix anything with their warranty. They just reschedule for months ahead but don't FIX anything

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Donald D Elb

Donald D Elb | |

Chicago, Illinois

Terrible service

Feb 07, 2022

1.0

Power Home Remodeling Group - Terrible service

Updated by user Jun 10, 2022

Called June 10, 2022 - now 15 month mark. Was informed that replacement still not in and I need to wait another week or two.Check out BBB or Consumer Complaints board.

This company is all over the place. How BBB is giving them A+ rating is beyond...

Updated by user Jun 10, 2022

Called April 4, 2022 - and was put off until June - that's the 15 month mark.

Updated by user Mar 25, 2022

They have not contacted me directly. I've only received responses from the complaint posts, which we know are worthless.

They have my information, they could call me if they wanted to resolve this responsibly. Instead they post a PR response.I've called them several...

Updated by user Mar 02, 2022

Still no commitment for warranty replacement of single window after 13 months.

Original review Jun 10, 2022

Purchased windows and installation in 2015 (project 31-4****). One window lost seal and clouded over (see picture). Called PHRG in March 2021. Initially they told me this was a simple replacement of single sash. Called a week later and was told the replacement would not come until November 2021. Called in November (twice) and was told delay was now to spring of 2022. This is a single sash, mind you. Called February 2022 and was told replacement windows are 12-14 months and no update on my claim. Called March 2, 2022 and was told they are now waiting on replacement window due first week of April. After that, service would be scheduled. This would be 13 months after initial contact for warranty service! Read other complaint sites, and you'll see Power has been building and installing windows all throughout 2021. Called April 4, 2022 and spoke with Joshua. He informed me that previous person I spoke with was incorrect on date given above. Now the date was pushed out to June indicating that they (Power) has 12-15 months lead time (change again). Why would anyone do business with this company??? Power has not honored their warranty yet - it will take over a year for such a simple replacement. Meanwhile, they are still selling windows to unaware new customers. Called June 10, 2022 and yep - you guessed it, the replacement window is not done yet. They asked me to wait another week or two. Read the reviews on BBB - you will see hundreds of customer reviews complaining about same thing. https://powerwarranties.com/warranty/ From this link you can see that Northeast Building Products Corp is window supplier to PHRG. https://www.pella.com/how-to-buy/partners/power-by-pella/request-quote/ From this link you can see PHRG has partnered with Pella. Perhaps PHRG's replacement issue has to do with dropping one supplier for another

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Pros:

Initial product and installation

Cons:

Terrible after sales service

Preferred solution: Deliver product or service ordered

User's recommendation: If you are considering new or replacement windows, shop around and avoid Power.

Phree P

Phree P |

Fort Worth, Texas

Stop wasting peoples time

Aug 15, 2022

1.0

Twice I signed up for an estimate, once at Sams Club, the second time at a home and garden show. Neither time they showed up. I called 3 different phone numbers for this company. Either I got a message that the office was closed or just dead air. Threes a charm and you don't get that chance.

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Preferred solution: Don't contact me

User's recommendation: Don't waste your time because they will do it for you

Phree P

Phree P |

Fort Worth, Texas

Stop wasting peoples time

Aug 15, 2022

1.0

Twice I signed up for an estimate, once at Sams Club, the second time at a home and garden show. Neither time they showed up. I called 3 different phone numbers for this company. Either I got a message that the office was closed or just dead air. Threes a charm and you don't get that chance.Don'

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User's recommendation: Don't waste your time because they will do it for you

patricia B Rnx

Haskell, New Jersey

Leaky windows

Aug 17, 2022

2.0

Over 18 months ago April 2021 I called about leaky windows. They are so clouded that I cannot see through them. They said it would be at least 18 months to replace. So far they have not and when I call they keep stalling.I am so glad I didn't use them for anything else.

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Preferred solution: damaged windows replaced

User's recommendation: Absolutely NOT!!!!

Chandler W Ruc

Highland Park, Illinois

Window Replacement

Jun 22, 2022

1.2

Power HRG came to replace my windows after 3 last minute reschedules. When they arrived, they immediately were confused, since they had the wrong number of windows in the truck and didn't have interior trim. Instead of admitting their mistake, they tried to convince me that I didn't pay for the interior trim and I had to show them my contract for them to finally call their project manager and confirm that the trim would need to be put in place at a different time. They then said a project manager would reach out to me to schedule a time for my half finished windows to be completed. Instead of the project manager reaching out to me, I had to call three times and the soonest they could come fix their error was 1 week from the day they started installing the windows. Normally this would be enough to drive most people crazy, but it gets worse. Since they were rushing to try and go home early, they busted my old windows out, breaking the glass. This resulted in broken glass being left all over my roof, lawn, and bedrooms where they just left it for me to clean up. They also slopped on caulk and gap insulation while throwing in uneven windows, which resulted in scuffed uneven hard to open "NEW" windows. The customer service team is only good at saying sorry, but hasn't been able to rectify the issue at all. I am warning everyone out there, that the price for these windows is not worth the sloppy, careless workmanship that you will be stuck with since they don't honor their warranty service.

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Loss:

$15

Cons:

Sloppy workmanship
Left a mess for me to clean
Not delivering as promised

Preferred solution: Full refund

User's recommendation: Don't buy

Anonymous

Guest-3654044

Oakland, California

Company doesn't care about its clients

Jun 09, 2022

2.2

Sales rep was great, promised us what we wanted, then the site manager came out and everything changed. The insulation in the attic was wrong and when I called Natalie the project manager she was very rude, she said that's not on your contract and wanted another $2500, but it was on the Sales reps note. The plywood estimate was wrong so we had to pay out an additional $2700, they did credit what they didnt use. Then the installer was there from 8am to7pm for 9 days straight not the 3 days we were told. Again Natalie didn't care, no apology, just excuses, and wanted me to sign off on the project so they could get their money. And when the project was done the Sales rep and site manager would come by and do a final inspection with us, we'll I was told that's not the case. Lots of deception and very poor customer service.

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Anonymous

Guest-2976902

Aurora, Colorado

Installers haven't return to complete project

Oct 16, 2021

4.2

Hello: My project # is 35-3****. My house was recently sided with gutters. Oct. 11 was the last time I saw the installer. On this date Dave Howard was at my home and noticed the installers did not install the proper inside corner piece on four places. He sent an email advising my project # of this and told me they would return on 15 Oct. to correct this and any other areas that needed attention. On 11 Oct. at the end of the day the installers wanted me to sign off on the project wanted, it was after 7 p.m. and dark outside. I advised them I wouldn't sign off because of issues Dave and I spoke about. When the installer left on 11 Oct. he said he would return on 12 Oct., I guess to correct issues. On 12 Oct. I did not receive any phone call and to my knowledge no one came. On 13 Oct. when I went outside of my house I noticed my address was attached to the siding. This had not been done on11 Oct. When I looked at the address the number 6 was installed backwards. I corrected this. On 13 Oct. I called Power to confirm the Friday appointment for the crew to return, I also did my inspection of the siding work was done. I used lined paper to write down areas that needed some attention. I ended up with almost 2 full pages of notes for the workers. The gutters were installed on 14 Oct. and I signed off only for the Gutters. On 15 Oct. I stayed home all day waiting for the installers on the 15th Of Oct. No one arrived and I did not receive any phone call. It is now 16 Oct., Saturday, and again no workers and no phone calls. The lead worker for the installation crew spoke very little English. It was hard for the two of us to communicate. He was a little pushy on the 11th of Oct. for me to sign off on the project. He tried a few times to get me to sign off. I also told him it was so dark outside there was no way I could inspect the project which also required me to get on the roof. It would also require an extension ladder to reach the higher places on the house. I will call Power on Monday in an attempt to find out what is going on. Please, Please forward a copy of this email to Dave Howard. Thank you for your time and feel free to call me. I am retired and the early morning hours are the best time to catch me. The number provided is my home land line. I do not use a cell phone. Messages can be left on my land line

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User's recommendation: Be your own project manager and watch closely at all work as it is being done. Don't wait for the final inspection.

Anonymous

Guest-3121613

Baltimore, Maryland

Way too costly and the closed off an operablesky light

Dec 03, 2021

1.0

I would never ever recommend them. the are over price and sell themselves by claiming to have the best materials. Then they pressure you into it like they dnt give you know time to think about it saying this is one time pricing, and if you cancel they could lose their job.. my house its that big I have a simple roof shape. and I had a sky light which was operable. The closed off the sky light. I had called and complained multiple time with no resolution. a roof that could have been maybe 4-8k ended up costing my nearly 14k.. the are a scam.. so not happy with this company. and to top it of shingles aren't strong some are already out of please. if they knock don't answer

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User's recommendation: Do not use them please I wish I had did my research properly and went with another company.. the se some serious sales pressure tactics

Anonymous

Guest-2929248

Staten Island, New York

Based on our experience I don’t and will never recommend this company.

Oct 02, 2021

1.3

Unprofessional. No call no show for any appointments they set up with us. Worked not properly done. 4 months after new roof installed by power home remodeling with life time warranty we had 2x leak and they wont come take care of the issue. Will set an appointment and never showed up. I would like to report to consumers affairs .

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Power Home Remodeling Group

Power Home Remodeling Group Overview

Media from reviews

Top Power Home Remodeling Group Reviews

"Installers haven't return to complete project"

"To let others know what a scam this company is"

To let others know what a scam this company is

BUYER BEWARE! This company does not honor its warranty.

Resolved: Ilegal Installation

Worst company that doesn’t honor warranty.

Poor Warrenty Service

Bad business practices

Gave a 1 only because that's the lowest choice I would rate it 5 below 0 wouldn't even recommend to enemies. Over 2 now we've been fighting to get our bay window repaired leaking molding and sagging.

Terrible service

Stop wasting peoples time

Stop wasting peoples time

Leaky windows

Window Replacement

Company doesn't care about its clients

Installers haven't return to complete project

Way too costly and the closed off an operablesky light

Based on our experience I don’t and will never recommend this company.

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