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Power HRG -- Say 'No Thank You'

If you just say 'No Thank You' to the nice guy dropped off in your neighborhood to sign you up for free estimates for new windows, you will not have to endure the experience my husband and I went through recently. Please note, after the fact we read the reviews for the company on various websites -- the bad reviews were very similar but I will take this one step further.

****The Sales person arrived at my house on time and was in my house OVER 6 HOURS!****

After a very impressive but LONG sales presentation we finally got the price which I thought was outrageous. We were provided a "sign right now" price and a "after he left, good for one year" price. We turned him down a few times and he kept coming back with discounts that he could apply to lower the "sign right now" price. The "after he left, good for one year" price was never discounted. We are 5 hours into the presentation, we've had no dinner and had to work the next morning -- this was ridiculous. There seemed to be no end in sight, we felt like he would not leave until we signed. Finally, he lowered the price (appox $1400) from original and said that was as low as he could go and he would be taking no commission on this deal. Apprehensively, we signed - which took another hour of paperwork. As he was getting ready to pack up and leave, he said to us "If you turn around and cancel this, I will feel like you stabbed me in the back -- I feel like we are friends now." We let this comement slide unnoticed and got him out the door.

****The Cancellation Process -- HOW EASY or SO IT SEEMED****

My husband and I woke up the next morning with a bad feeling about what happened the night before. The price wasn't great and there were a couple of product items we didn't like but could probably deal with at the right price BUT the comment the sales person last said to us was just not acceptable and the was 'the straw that broke the camel's back'. The paperwork included a 'Notice of Cancellation' -- you can cancel within 3 business days without penalty or obligation by signing the 'Notice of Cancellation' form and mailing to the home office in Chester PA -- so we cancelled. We received a call from a Power HRG representative the day the home office received our cancellation form and stated they needed to set up a time to send out someone because the paperwork did not contain the 'offical cancellation form' and we needed to sign another form. The representative noticed my hestiation and stated "it was not a Sales Person coming, it was a Courier with the cancellation form - should only take 5 or 10 minutes." We agreed to a day and time.

On the day the Courier is scheduled and about 45 minutes prior to the scheduled time, I noticed a car slowly passing my house and the driver looking at my house (maybe the number on the mailbox). Then I see the same car pass again about a minute later -- I see this same car PASS MY HOUSE AT LEAST 7 TIMES in the 45 minutes prior to the scheduled time and then pull into my driveway on time. I could understand if you arrive early in the area and you want to do a drive-by to check where the house is, but that was ABSURD. Anyway, driver gets out an introduces himself -- NOT A COURIER as the representative from Power HRG indicated -- but a QUALITY ASSURANCE Rep from Power HRG. The intentional LIE of having another Power HRG rep at my house on top of the drive bys that occured really started to irritate me. The QA Rep asked to go inside and I stated 'No, Power HRG has taken up enough of our time. We have our pens in hand and are ready to sign the cancellation form. We were told this would only take 5-10 mintues." He stated had a survey to go through - he needed to ask us questions and note our replies. We should have said 'No Thank You'. but we told him all the issues we had and why we cancelled. The QA Rep apologized for everything and said he wanted to "make this right -- to offer us another "sign right now" price - a friends and family discount price." This "friends and family discount" price was $5900 lower than the original -- and this really made me mad. To go through that 6+ hour ordeal with the Sales rep and were told he couldn't go any lower and now have this QA rep take up more of my time (15 mins now) and then offer a much lower price -- I told him he needed to leave.

Thank you to all that have read this and proceed with EXTREME CAUTION if you see POWER HRG in your neighborhood. On the sunny side, if you're patient enough and want to endure this extremely long process, then cancel and wait for the QA rep -- you'll get a much better price.

Location: Plano, Texas

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Guest

Thank you for this review. We had the high pressure meeting yesterday, which was very uncomfortable; however, it appeared they have a high quality product and service.

We never sign for anything on same day, and I have been exploring looking for reviews on this company. I stumbled across this site and am glad I did.

Guest

Worse Than a group of 50 Jehovah Witnesses. Not Even Answering The Call. They try to suck your personal information

Guest

Thank you. The nice young man that knocked at my door seemed to not hear me when I told him my husband just had major surgery and it was not a good time.

The sales reps though courteous are pushy and are worse then a used car sales person. I gave in and setup a time, but something inside me said cancel, so I did and after reading so many negative complaints I'm thankful.

I won't be dealing with them. How are these people still in business?

Guest

This exact same thing just happened to me. I called to cancel the next day and I sent in the form. However, they are saying someone must come out with a contract in-person to officially cancel....I am still unclear on whether legally I need to sign this additional form?

Guest

Omg.... I wish I read this 3 hours ago.

Same exact situation happen to me. Wording and all.

I am mailing this cancellation notice first thing Monday morning. I did have time to really research but I just spoke to 2 friends who's house is double the size of mine and paid way less

Jackey Psy
reply icon Replying to comment of Guest-1815171

We had our house done. Sideing and doors.

A total of $30,000. Now our front door wont stay on the hinges and keeps FALLING off....so pissed at this company

Guest

Thank you for posting this!

Guest

After sending out our cancellation notice to power home remodeling, i stumbled upon this article got a call from them saying that they needed to come out to get official signatures from both my wife and i. IAlready prepared myself for what was coming.

Just like you said, it was a sales tactic.

To make a long story short we had to kick him out.... thank you

Guest

We have done a lot of researching for replacement windows for the home, ie. Renewal by Anderson, Home Depot, Loews and numerous contractors.

We are fully educated on quality products and prices.

Let the sales game begin! BTW, this retired home owner is retired from the construction industry, which is quit helpful :)

Guest

thanks

Guest

I just had a 3 hour long conversation with the Power HRM representative. He quoted me a price of $49,000 for a 3300 sq ft.

root. They must be bonkers to think I'd sign with them. Other estimates I got ranged from $9000 - $14,000. This company uses high pressure sales tactics to get you to sign and offers a "First Day Discount" price i.e.

you have to sign with them on the first meeting with the rep.

I was firm and said no. I am almost sure that they will keep coming back and hounding me to sign partly using fear tactics and partly using flattery and sweet talk.

Guest
reply icon Replying to comment of Guest-1465656

Good for you in saying "no". From experience, you will now be receiving daily calls that will simply hang up if they get your answering machine.

It may be tomorrow, it may be in six months, but they will start their daily calls, which amounts to harassment. If you can't block them, be sure to report each call to the DNC website. Power Home Remodeling is in the process of being investigated for illegal sales calls.

Any and all reporting will actually help. My calls stopped after 20 reports.

Guest

my assistant was searching for TX Warranty Deed this month and encountered a document management site that has an online forms library . If you are looking for TX Warranty Deed too , here's a >texas deed warranty

Guest

My wife and I just had a similar encounter with a Power HRG sales guy for a new roof. Fortunately, they were our 5th quote.

He tried to sell us Power shield as well. The first 4 quotes with comparable materials and warranties for a 2250 sq ft home ranged from $7400 - $13000. Power HRG's quote was $39800. The look on my wife's face was of disbelief.

This guy was in our home for over 4 hours with the same speech.

It was big waist of time.

Jamaria Yyg

In April while shopping at BJ's I was approached by one of these Power sign up people. I set up a 6PM appointment.

I figured this thing would be 1 1/2 hours long for a roof estimate. This guy was at my home for three hours before my wife announced she's going to bed. He quoted 41k for a roof, gutters and cappings. I told him I just want a new roof.

He replied with a quote of 27k with a 21k sign tonight quote after stepping out to make a "phone call to his company"

I had other roofing businesses give me quotes between 6-8k, These people at Power will do everything possible to get you to sign up. They will try scare tactics. They will down talk the small business owner. They will promise you a project that anyone else will do at a ridiculous price.

You won't know it's an outrageous price, unless youget several quotes.

After this guys long presentation I told him he sounded like an infomercial.

If I act now they will throw in a second roof ...just pay for nails. He then left.

Guest

Same experience. I could not get him to leave after 3 hours.

At 9:00 at night, not having had dinner, I said he had to go. He actually said I could invite him for dinner as he saw it sitting there for two hours

Rootsgal B

They just left. My husband stood there listening to him tell us about our roof.

That is until I walked up.

We do not know who you are, and this is a rather odd way of selling anyone a roof. Let me take your flyer and go check you out on the internet.

Thanks for saving us a nightmare.

Your reviews are greatly appreciated.

Guest

hi, where can I go to get my tax information so I can file for 2017.

Guest
reply icon Replying to comment of Guest-1278233

A tax information forum!........

Guest

Thank you for your comment.

Its now Nov 2016 and a salesman came to my door and I made and appointment but had a funny feeling as he did not give me a phone number but just a brochure with my appointment date.

I wanted to call and cancel. I was fortunate that they never showed up or called.

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