Power Home Remodeling Group

Over the years we have relied on the Power Home Remodeling Group to replace 25 of our old, casement windows with newer, sealed windows and screens. We chose Power based on their lifetime warranty (95% satisfaction per their website) and their many positive reviews.

The window quality also seemed excellent.

It became apparent within a few years that many of their windows were poorly sealed. Moisture appeared between the panes, allowing a greenish mold or algae to form, clouding the view out.

In May of 2022 i.e. 15 months ago a warranty inspector finally came, and approved the need to replace at least 12 of those windows. He did explain that due to supply-chain issues, it might be a year (thats 12 months) till the warranty completions.

But that was the last we ever heard from them.

Power Home Remodeling never took any initiative to update us. Now its fifteen months -- 15! since that warranty inspection. Thats plenty long enough, and our patience has run out.

So, I finally took the initiative to reach out to Power to get some action.

Power Home Remodeling Group makes it impossible to reach their top management and dealing with their customer service felt like little more than a run-around. I finally got a call from someone in their warranty department who wanted to give me an update. I dont want an update! I want action.

I want the warranty work to be done! Now!

Once we were happy to recommend Power Home Remodeling Group on the basis of their front end performance.

But once they have your money, they dont stand behind their product. BUYER BEWARE!

A smooth talking sale man approached me in BJs and convinced me to replace all my windows . I financed the project and had it done .

$22 thousand later and a few months after they were installed we notices spots on our large bay window. We called and reported the problem . We were told the seal was damaged and mold was forming inside the glass. Power window told us it would take a year to get a new window .

I was beyond pissed .They said they were having problems with the supplier and there nothing we can do . Little while after that we noticed two more windows with mold . This time they told us they would send us the replacement wndows . Of course that never happened .

Now more than a year later and many phones calls we still have to look through mold spotted windows . . I dont care what their problem is with the supplier , they should still honor their warranty in a timely manner .

I need to keep my blind down all the time and its extremely embarrassing when we have company . Im ready to seek legal advice.

Very pushy salesman who rushed through his presentation. I did sign the contract and quickly found out that there was very little time to review the contract.

Be very weary of the content and wording of the contract. Many loopholes. I had many calls with questions about the project and was treated with disrespect, repeatedly interrupted and spoken over. I was asked for payment before the work was completed.

When I said Id wait the salesmen kept giving me multiple ways of paying that dayThis is the most unprofessional company I ever dealt with. I would never recommend Power Home Remodeling to anyone.

Power HRG came to replace my windows after 3 last minute reschedules. When they arrived, they immediately were confused, since they had the wrong number of windows in the truck and didn't have interior trim.

Instead of admitting their mistake, they tried to convince me that I didn't pay for the interior trim and I had to show them my contract for them to finally call their project manager and confirm that the trim would need to be put in place at a different time. They then said a project manager would reach out to me to schedule a time for my half finished windows to be completed. Instead of the project manager reaching out to me, I had to call three times and the soonest they could come fix their error was 1 week from the day they started installing the windows. Normally this would be enough to drive most people crazy, but it gets worse.

Since they were rushing to try and go home early, they busted my old windows out, breaking the glass. This resulted in broken glass being left all over my roof, lawn, and bedrooms where they just left it for me to clean up. They also slopped on caulk and gap insulation while throwing in uneven windows, which resulted in scuffed uneven hard to open "NEW" windows.

The customer service team is only good at saying sorry, but hasn't been able to rectify the issue at all. I am warning everyone out there, that the price for these windows is not worth the sloppy, careless workmanship that you will be stuck with since they don't honor their warranty service.

Sales rep was great, promised us what we wanted, then the site manager came out and everything changed. The insulation in the attic was wrong and when I called Natalie the project manager she was very rude, she said that's not on your contract and wanted another $2500, but it was on the Sales reps note.

The plywood estimate was wrong so we had to pay out an additional $2700, they did credit what they didnt use. Then the installer was there from 8am to7pm for 9 days straight not the 3 days we were told. Again Natalie didn't care, no apology, just excuses, and wanted me to sign off on the project so they could get their money.

And when the project was done the Sales rep and site manager would come by and do a final inspection with us, we'll I was told that's not the case. Lots of deception and very poor customer service.